Refund Policy

1. Complete Refund within 15 Days: We understand that customer satisfaction is paramount. If you are not entirely satisfied with your purchase, you have the option to request a complete refund within 15 days of returning the product. No questions asked.

2. Damaged or Broken Products: In the unfortunate event that you receive a damaged or broken product, we kindly ask you to send us a picture of the item at the time of receiving it, before using it. This will help us assess the situation accurately and expedite the refund or replacement process. Please notify our customer care team immediately to report any damages or breakages.

3. No Questions Asked for Products in Fine Condition: If you decide to return a product that is in fine condition—meaning it has not been used, damaged, or altered in any way—we offer a no-questions-asked refund policy. We understand that personal preferences can vary, and we respect your decision to return the product as long as it meets the criteria for a fine condition.

4. Initiating a Refund: To initiate a refund, please contact our customer care team, providing all the necessary details such as your order number and the reason for the return. Our dedicated team will guide you through the process and provide clear instructions to ensure a smooth refund experience.

5. Refund Process and Timeframe: Once we receive the returned item and verify that it is in its original condition, we will begin processing the refund. The refund will be issued through the original payment method used during the purchase. Please note that the refund may take several business days to reflect in your account, depending on your financial institution's policies.

6. Exceptions to the Refund Policy: While we strive to accommodate all refund requests, there may be certain exceptions to our policy. These exceptions include:

   • Customized or personalized products that have been specially made or modified to meet your specifications.
   • Products that have been misused, mishandled, or intentionally damaged.
   • Items marked as "Final Sale" or "Non-Returnable."

   We kindly request that you carefully review the product description and specifications before making a purchase to determine if any exceptions apply.

At Lightlabz.com, we value your trust and aim to provide a seamless and transparent refund process. Our refund policy is designed to ensure your satisfaction with every transaction. If you have any further questions or concerns regarding our refund policy, please do not hesitate to contact our customer care team.

Thank you for choosing Lightlabz.com as your preferred destination for quality lights and outstanding customer service.